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Uber Introduces "Quiet Mode" Premium Feature

16 May 2019

It can be requested for any Uber Black or Uber Black SUV and is advertised as ideal for those who "need to respond to emails or are in the mood for a nap".

This week, Uber is enhancing its premium Uber Black experience with a number of new options, the most interesting of which is the ability to request a quiet ride.

It's a nice feature but the downside is that it's not rolling out to all of Uber's slate of ride options. This is the first time the option has been available on the Uber app.

Help with Luggage: let your driver know an extra pair of hands is needed for your luggage.

Riders can also now communicate their optimal temperature with "Temperature Control" and can request extra time to get in the vehicle with "Extended Pickup Period".

Additionally, Uber has increased the wait limit from five minutes to 15 minutes before a driver can cancel a ride.

Along with this feature, the app has also added "Premium support" so passengers can chat with live agents on the phone. Originally founded as a luxury auto service that could be booked through a smartphone app, Uber later introduced low-priced options like Uber Pool. You'll be paying more, but you probably won't know how much of that money will make it to your driver - given the May 8 TNC strike organized by regional drivers' associations, we may presume not much - and how much will go to patching the $1.8 billion Uber lost a year ago. I hate being interviewed by drivers. "I don't want to tell strangers picking me up from the internet personal things about myself", one rider wrote on Twitter earlier this month.

Users also get access to a dedicated customer-support line and what the Uber bills as "professionalism" and "consistent quality" - meaning Uber is promising there's a commercially licensed driver behind the wheel, who is showing up in the kind of vehicle one would expect when using a luxury auto service.

"We know that when riders choose Uber Black and Uber Black SUV, they want a consistent, high quality experience every time they ride. With these new features and more to come, we're excited to ensure that our riders can arrive relaxed and refreshed, wherever they're headed".

Uber Introduces