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Thomas Cook Staff Threaten To Remove Woman From Flight Over Outfit

16 March 2019

Emily O'Connor, 21, was wearing a black crop top and orange pants when she boarded a Thomas Cook flight from Birmingham in the United Kingdom to Tenerife in Spain. The crew did nothing in response, she said.

She wrote, "Flying from Bham to Tenerife, Thomas Cook told me that they were going to remove me from the flight if I didn't "cover up" as I was "causing offence" and was "inappropriate".

Emily launched a poll on Twitter, asking if users saw her outfit as inappropriate. "I informed the staff that there is no "appropriate wear" policy stipulated online", she wrote in a Tweet.

O'Connor was offended staff did not step in when a man behind her yelled at her, and stated in a Tweet that "a gent 2 rows behind me was wearing a vest top and shorts...yet clearly nothing was said to him". "Would really appreciate if you could vote and share on the below!" She did not immediately respond to a message from The Post requesting comment.

She revealed she was asked by airline staff to "cover up" before the flight manager asked her to collect her baggage and leave the plane. "The flight manager and the flight staff all came over and stood there, then said: "If you don't put a jacket on now we're taking you off the plane", she said.

A member of cabin crew then told her: 'If you don't get changed we're putting you off the flight'.

The 22-year-old claimed she felt was singled out by staff who told her to put a coat over her arms and shoulders.

Ultimately, she ended up putting a jacket on to appease staff and social commentator, Liz Brewer - who appeared alongside Emily on the This Morning sofa - said staff were right to kick up a stink about the "demeaning outfit".

She said: "I am getting targeted, and said that my shoulders and arms are out, when a gentleman is in the exact same situation".

A University of Birmingham student has described her experience onboard a Thomas Cook flight which saw her asked to cover up more, despite apparently not offending anyone. Thomas Cook in a statement said, "We are sorry that we upset Ms. O'Connor. Our crews have the hard task of implementing that policy and don't always get it right", the airline added.

The airline said its cabin services director has spoken to O'Connor twice since the incident to apologize further.

The airline noted that its policy, available in the inflight magazine, states customers wearing "inappropriate attire (including items with offensive slogans or images) will not be permitted to travel unless a change of clothes is possible".

Thomas Cook Staff Threaten To Remove Woman From Flight Over Outfit