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Fallout 76 Customer Personal Information Leaked by Bethesda Support

08 December 2018

Bethesda has apologised after their website leaked personal information of Fallout 76 customers through their online ticketing system. Their original post contained an image proving this is happening, but the image has since been removed to protect other's privacy, although that has gone a bit out the window at this point.

After the insane snafu with Fallout 76's collector's edition not having the correct bag, Bethesda was finally set to make everything right to its customers.

"I am receiving every single one of your support tickets on my Bethesda account". These receipts contain all your info. Resource production rates and extractor capacities for camp sites had all been slightly reduced, which wouldn't normally be a huge issue, except in Fallout 76, these campsites reset whenever you log off of the game, meaning you can only use them to farm for the amount of time you stay on one server.

Patching a game that's already so complicated and problematic can't be easy, and given the Bethesda's track record with big, open world RPGs, I'm not surprised that the latest batch of fixes have also introduced some new problems. Oh well! See you in Appalachia. Bethesda says it pulled down the website immediately after it became aware of the issue. If we have any more news on this issue we will update the article. Many users who were trying to redeem tickets for a Fallout 76 canvas bag were inadvertently given access to Bethesda's customer support system, revealing the names, email addresses and street addresses of other users. "We plan to notify customers who may have been impacted", the company wrote on Twitter. To do so, customers just needed to submit a ticket by January 31st, 2019, and "we'll arrange to send you a replacement as soon as the bags are ready", Bethesda tweeted.

Fallout 76 Customer Personal Information Leaked by Bethesda Support