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Microsoft pauses Windows 10 update after files disappear

08 October 2018

Those affected should "minimize your use of the affected device and contact us directly at +1-800-MICROSOFT, or find a local number in your area", according to Microsoft's support page.

Microsoft advises that those who have downloaded the update to a USB drive ready for installation should wait until a new update is ready and use that instead.

Microsoft released the Windows 10 October 2018 update (version 1809) to the general public on October 2. In response to the report, Microsoft has hit pause on the rollout until further notice.

The last major feature update to Windows 10, the April 2018 Update, was also not without issue.

The software giant said in a statement: "We have paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as we investigate isolated reports of users missing some files after updating". There were more and more serious bugs being discussed on forums, with the most widely reported and serious probably being the deleting of user files in the Documents, Music, Pictures, and Videos folders.

If you have yet to update to Windows 10 October 2018 update, you may well have had a lucky escape. On Twitter this weekend, Dona Sarkar, head of the Windows Insider Program, said Microsoft's support team "have the tools to get you back to a good state". Photos which are dragged from the app to your desktop are marked as Read Only, meaning if you intend to modify the photos in any way before uploading them you need to adjust their properties first or save a copy of the file.

Those who are facing problems after installing the Windows 10 October 2018 Update, can recover their data by going back to the previous update under Settings Update & Security Recovery. Early adopters who downloaded and installed it manually may have been affected.

Microsoft pauses Windows 10 update after files disappear