"Our Meadowhall, Telford and Basingstoke locations will be closed for the remainder of the day due to extreme crowds and safety concerns".
The promotion, which includes stores in the US and Canada, also involves popular licensed characters like those from Star Wars and Marvel. Local authorities are requiring us to limit the line and crowds due to safety concerns. Build-A-Bear Bonus Club members in the US and Canada can also obtain a voucher by logging into their account by midnight on July 15, 2018.
The statement said: "We understand our guests are disappointed, and we are working to address the situation".
Build-a-Bear Workshop does not have a store in Portsmouth but does have ones in Brighton, Basingstoke and Southampton.
MORE: Shut out of Build-a-Bear Pay Your Age Day?
The company has offered vouchers to customers who got out of line.
People in line at the West Edmonton Mall location reported waiting for three hours before the event was cancelled.
The popularity of the event brought massive lines and crowds to locations nationwide.
The deal was so good, that stores could only accommodate a fraction of the bear-hungry hordes.
The company said vouchers for a future purchase were distributed to people waiting in line and would be honored through August 31. "We understand this is disappointing".
Others defended Build-A-Bear Workshop saying customers should have expected this. The vouchers are good until August 31, 2018.
"Build-A-Bear Workshop takes seriously the privilege of providing our valued guests with an opportunity to make a furry friend".
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