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Apple announces new warranty program for faulty MacBook and MacBook Pro keyboards

23 June 2018

The new Keyboard Service Program for MacBook and MacBook Pro is Apple's first real acknowledgement that some of the low-profile keyboards on its latest notebooks haven't been quite as successful as initially promised.

In Friday's notice, Apple made no mention to why the keyboards were faulty.

We believe Apple is more likely to continue to refine the existing keyboard design in future laptops to address detractors' complaints than to go back to an earlier design. Those issues included keys only responding some of the time, sticking completely, or repeating a character even though only pressed once. Earlier this month, 9to5Mac had reported on three separate class-action lawsuits related to the keyboard problems.

Indeed, even a single faulty key can demand the whole keyboard be replaced.

For affected users, Apple will offer a fix for free, and anyone who has paid for a replacement keyboard or keys through Apple will be refunded for the cost of the repair. The company says the issues are limited to a small percentage of MacBooks, but its offering free repairs.

In the same vein, it is worth noting that, prior to the announcement of the program, repairs involved nearly exclusively swapping out the entire top case of the keyboard.

To take advantage of the program, Apple suggests visiting any Apple authorized service provider, an Apple retail store, or mailing the device to the Apple Repair Center - details can be found here. For more information about the "Keyboard Service Program", check out Apple's website. Expect to possibly go without your MacBook for an unknown period of time, as Apple notes "service turn-around time may vary depending upon the type of service and availability of replacement parts".

Apple announces new warranty program for faulty MacBook and MacBook Pro keyboards