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Capital One issues apology, working to resolve duplicate card transactions issues

14 January 2018

Many customers were complaining that their accounts were pushed into the negative.

Capital One reported it has resolved its glitch that caused numerous customers to have errors on their accounts. Inquiries to Capital One by The Washington Post were not immediately returned. Customers should be able to use their accounts as normal, Landers said, and can contact Capital One if they have any issues.

The problem was resolved early Thursday morning, the bank said.

Customers are encouraged to check in online and through their app for updates.

Attention Capital One users: You may want to check your balance.

In some cases, the same charge is being deducted up to three times.

"We are experiencing issues with debit card transactions made on December 31". Others had charges amounting to hundreds of dollars that were taken out of their accounts at least twice. Aggravated customers aired their grievances on social media.

The company says they are working towards a fix to the problem and that customers would not be responsible for any fees acquired due to the issue.

Capital One issues apology, working to resolve duplicate card transactions issues