At least two people were injured, New York State police were reported as saying.
The incident took place around 3:15 p.m.at the Galleria at Crystal Run in Middletown, about 70 miles north of Manhattan.
An American Eagle store was where the shooting was first reported. Police are on scene and controlling the incident.
Two people have reportedly suffered gunshot wounds in an incident at a NY shopping mall.
No arrests have been made, but authorities have said they don't believe it's an active-shooter situation.
Additional video posted on Instagram showed the police response inside the mall.
Middletown is a city in Orange County, New York, about an hour and a half from New York City.
State police say there's no other information immediately available about the ongoing investigation.
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