Police have opened a criminal investigation after a doctor at an after-hours clinic became verbally aggressive toward a patient for complaining about the long wait time, reports WCJB TV20 News, an ABC affiliate in Gainesville. Stipe claimed the doctor also shoved her daughter.
The physician, Dr. Peter Gallogly, released a statement.
"Ms. Stipe had been increasingly belligerent and abusive to the office staff, cursing them and threatening them with violence, because she was unwell and had been waiting to be seen by me for more than an hour", Gallogly wrote. He said that Stipe received her refund but still would not leave.
He added: "I went to the front desk only because after Ms. Stipe received her refund, she refused to leave the office, and continued her abusive behavior towards staff. Despite repeated requests from the office staff, she repeatedly demanded to see me instead of leaving".
The video, he said, was heavily edited and taken out of context.
Stipe then told CBS4 that the doctor's statements are "absolutely not true".
That's when she chose to confront her doctor, at about 7:45 p.m., she wrote, in an argument that quickly escalated and allegedly resulted in her daughter getting shoved.
But by 7:45 p.m., she was angry because all they had done so far take her urine for a test.
Stipe said she was "miserable" and wanted to go home before the doctor replied: "Then fine". When the doctor realized what's going on, you could see him snatch the phone from her. "Gallogly responds." Do you know how many people. At one point, Gallogly asks Stipe whether she wants to be seen, to which she responds, "I want to go home and get in my bed". "We've already been working on you". "Get your money and get the hell out".
"If you go to CareSpot, you're waiting for three hours".
Then, Stipe's daughter, recording the exchange, can be heard saying "Okay, you can get out of her face".
"Get the [expletive] out of my office", he screams.
Gallogy says the video doesn't show the events that led up to the confrontation.
Gallogly apologized in his statement, saying he was defending his staff when he over-reacted, and that there was no excuse for his behavior.
So he grabbed the phone and began to walk off with it, video shows.
Although Stipe said police said they would not file charges, they told the New York Daily News that they are "investigating" the incident.
Stipe said she has contacted an attorney, according to CBS 4.
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